New Year’s Eve is a day typically spent preparing for a late-night celebration or enjoying a quiet evening at home.

But for USN, the industry leader in healthcare staffing for work stoppages, New Year’s Eve 2019 was dedicated to fulfilling the critical last-minute needs of a major healthcare system with a difficult staffing shortage. Answering the call without delay, USN mobilized to fill the total order in 24 hours, and client preparation was the key.

Hospital management was in a bind. Due to spiking census in six facilities across California, 120 nurses were suddenly needed in the midst of staff holiday PTO, resulting in a gap in bedside care that could not be filled by traditional methods, and the January contingent travelers were not scheduled to arrive for another week. Although they had a large MSP relationship in place, this critical need was unique and filling in 24 hours is not easy. The client reached out to USN to see what could be done in such short time, and was not disappointed.

The two entities had partnered on strike preparation and job action staffing replacement for years, and in 2019 in particular, labor unrest became increasingly unsettled. Because the client had previously engaged USN for multiple rounds of advanced onboarding throughout the year, meaning providers were proactively recruited and oriented prior to a strike notice, USN had a deep database of California-licensed candidates ready to hit the ground running. The recruiters organized, secured the nurses, and had the order filled within 24 hours.

These quick actions and the rapid arrival of the experienced and previously-oriented nurses allowed the healthcare system to July 2020 1100% order fulfillment 24-48 hour arrivals 6 facilities 9 critical specialties maintain 100% productivity through the holiday and the early weeks of January without missing a day. According to the client, “We were able to decompress our emergency room by staffing up to full capacity.”

Delivering 120 nurses within 24 hours to six different facilities during a major holiday was accomplished through collaborative teamwork and partnership between USN and the client.