A northern California hospital system, engaged with USN for advance planning of an expected work stoppage, was experiencing incredibly complex staffing challenges due to the trifecta of high volumes driven by RSV, influenza and COVID-19.

Within days, a crisis addendum was signed with the initial request for a small number of staff to cover Pediatric Intensive Care Units. This quickly increased to a request for more than 300 clinical staff spanning all specialty nursing areas, ER techs, OR techs and respiratory therapists to ensure staffing for the system and community during this surge. A customized solution was developed with two, four and six-week assignments, along with extension options or “4-shift cancellations” as the crisis continued to unfold. USN enacted immediate recruitment for seasoned crisis and strike clinicians in addition to pivoting staff still on-site at an unrelated job action to this new crisis assignment.

USN’s ability to handle multiple significant projects concurrently and pivot in the moment illustrates USN’s superior management of timelines, projects and logistic components on a dime.