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Frequently Asked Questions

Healthcare Professional FAQs

How will I be notified of a job action assignment?

If USN is actively preparing for a job action, a recruiter will call, text, or email you with details. Once a notice is received, USN will text and email all current candidates on the grid with an update.

Also, our website is updated regularly with any current job actions.

You will need to carry a copy of your complete file with you to every assignment. This should include copies of your current certifications and your current licenses. Any other items that will be needed will be designated once you receive your agreement letter.

A recruiter will capture your shift preference during the recruiting process. While USN will do their best to honor your shift request, we cannot guarantee shift requests and ask that you be flexible in your assignment.

A majority of the job actions have a 60-hour commitment. However, each job action is different and requires flexibility as it relates to time and length commitment.

This will be communicated once you arrive onsite during the induction process.

Yes. We encourage you to work both USN and Fastaff assignments. Choosing to work a travel assignment between job actions also helps to ensure your benefits remain intact.

Yes, we want to help our nurses plan for the future, so we offer the best 401(k) program in the industry.

401(k) Eligibility Conditions: You will be eligible to participate for purposes of matching contributions when you have completed one (1) Period of Service and have attained age 21. However, you will actually participate in matching contributions once you reach the Entry Date.

Matching Contribution: The Employer may make a discretionary matching contribution equal to a uniform percentage or dollar amount of your elective deferrals each Plan Year. Each year, the Employer will determine the formula for the discretionary matching contribution.

100% Vested Contributions: You are always 100% vested (which means that you are entitled to all of the amounts) in your accounts attributable to the following contributions:

Elective deferrals including catch-up contributions Rollover contributions Matching Contributions: Your "vested percentage" in your account attributable to matching contributions is determined under the following schedule. You will always, however, be 100% vested in your matching contributions if you are employed on or after your Normal Retirement Age or if you terminate employment on account of your death, or if you terminate employment as a result of becoming disabled.

Yes! We offer unlimited referral bonuses. For every healthcare professional you refer who is not in our current database and completes a USN assignment, we'll pay you a minimum of $500 (in some cases more). Contact a strike team member for more details.


The USN Housing and Travel department coordinates air transportation to and from your assignment. Once you accept your offer for the assignment, our team begins to book your travel arrangements. A USN representative will then reach out to you to inform you of your itinerary or your it will be emailed to your directly.


If you choose to drive to your assignment, USN will calculate mileage based on your home address. This will be reimbursed on your first paycheck.

USN provides a courtesy shuttle to and from the facility for each shift. You also have the option to transport yourself to the facility for the work stoppage. If choosing to do so, you must check in with a USN representative once arriving at the facility for each shift.

Travel dates for each job action will be indicated during the recruiting period.

Since housing is often limited during a job action we do not house other family members or pets (service animals are acceptable with appropriate documentation and prior approval from USN).

Contact Us

Call us

Call our customer support team 1-800-72-Nurse

Monday – Friday, 8am to 6pm ET.

Send us a message

Reach out via our contact form and someone from our team will contact you shortly.